Tech Support


CHSS Active Directory (AD) and Board Gmail 

Your AD login is used to login to your AMDSB Gmail, school computers, the core, library search, AMDEC courses and Google Classroom.
Password creation for new accounts using default information:
Enter your username in the form of [email protected] (first 4 letters of both names plus the first 3 numbers of your OEN)
Use the temporary password CHS1111! (Please don’t forget the exclamation point at the end of the password)
Once logged in to O365, change your password as prompted by the wizard with the requirements that it:
     - cannot be a password you used before (it records previous passwords even if the account is reset)
     - cannot contain any part of your username (so it cannot include any part of your names)
     - must be at least eight characters in length
     - must have an upper case (capital) letter
     - must have a lower case (small) letter
     - must have a number
You can test the result by logging in to your board Gmail account at Gmail (click the top right corner to login).
Password known but Self Service Password Reset not setup
Please register at (click on the purple bar) so you can easily login later if you forget your password.
Password known and Self Service Password Reset is setup:
Go to (click on the blue bar) and you can change your current known password.
Password unknown and Self Service Password Reset is setup:
Go to (click on the red bar) and you can reset/change your password.
For additional help you can check the "O365 Self Service Password Reset Registration" PDF below. 
Transferring your Google Drive - Google Takeout (PDF version below)
DUO - Multi-Factor Authentication - Check out the three PDFs below.
If you have read over everything and are still having trouble, please email [email protected] If this is during the summer, please allow two days for a response and, if urgent or there is no response within two business days, please call the Learning Resource Centre helpdesk at 519-482-5428 x261.